Frequently Asked Questions
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Shipping & Delivery
Q1: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs are calculated at checkout.
Q2: How long does delivery take?
A: Standard U.S. orders arrive in 3–7 business days. International orders vary depending on location.
Q3: Can I pick up my order in-store?
A: Yes, in-store pickup is available at our Charleston boutique.
Ordering & Payment
Q1: How do I place an order?
A: Browse our store, choose your item or book a consultation, and complete checkout online.
Q2: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q3: Can I purchase a gift card?
A: Yes, we offer gift certificates both digitally and in-store.
Returns & Exchanges
Q1: What is your return policy?
A: Ready-to-wear items may be returned within 14 days if unworn and in original condition. Custom garments are non-refundable but covered by our Fit Guarantee.
Q2: Do you offer alterations?
A: Yes, we provide in-house alterations for the perfect fit.
Q3: What if I receive a damaged or incorrect item?
A: Please contact us immediately with photos so we can arrange a replacement or repair.
Tailoring & Custom Services
Q1: What is Made-to-Measure tailoring?
A: It’s a custom garment tailored to your exact measurements with your chosen fabric, lining, and details.
Q2: How does the consultation process work?
A: You can schedule a fitting in-store, virtually, or at your location. Our team will assess your needs, take measurements, and guide you through customization.
Q3: What is your Fit Guarantee?
A: If your garment doesn’t fit perfectly, we will adjust it until it meets your expectations.
Customer Support
Q1: How can I contact J. Fredric’s?
A: You can call us at 843-974-3175 or email fredricj11@gmail.com.
Q2: What are your boutique hours?
A: Monday–Saturday, 10am–6pm. Evening appointments available by request. Closed on Sunday.
Q3: Where is your boutique located?
A: 169 King Street, Ste. 101-A, Charleston, SC 29401.
